Dragon Medical One Desktop Application 2023.4

Dragon Medical One 2023.3 introduced breaking changes to the Dragon Medical One configuration file structure. Failure to use a configuration file with version 2023.3 or higher as the basis for your deployment will cause the following issues:

• Dragon Medical One will display an error during application start, stating that 'The “Flavor” setting is not configured correctly in the configuration file. Please contact your administrator.'
• Customizations in the 'DefaultOptions' section of the configuration file won't be applied.

In general, we recommend always using the configuration file delivered with a new release. To transfer any customizations to the new version, you must copy customized values, such as the organization token, to the new configuration file.

Improvements

If Dragon Medical One is minimized when the user logs off, Dragon Medical One now remembers this and starts in a minimized state when the user next logs on.

Solved issues

General

• The cursor no longer jumps randomly to a different location in the same edit control while dictating. [DMOCE-2089]
• The “Corrections” menu no longer displays a black border when opened in virtual server environments. [SOD-50983]
• Dragon Medical One no longer closes unexpectedly in virtual server environments. [DMOCE-1935]
• Users requesting a password reset from Dragon Medical One now successfully receive the password reset email. [SOD-50298, DMOCE-1886]
• The dictated text is now visible when text scrolls in the Dictation Box. [SOD-38105, DMOCE-1925]
• Opening the “Manage Auto-Texts” window no longer causes memory leaks. [SOD-51544, DMOCE-1490]

Application support

• When the user selects “Always use when logging on” during logon, Dragon Medical One now correctly saves their settings and uses them for future logons in virtual server environments. [SOD-50073, DMOCE-1699]
• Resolved a Dictation Box issue after refreshing the page in the Edge-enabled mPages component of Cerner Millennium. [SOD-52118, DMOCE-2013]

DAX Copilot

• Users can now transfer text from the Dictation Box to editable sections of DAX Copilot. [SOD-49429]
• The DAX Copilot window now stays in the foreground after closing the Dictation Box. [SOD-49870]
• The “Corrections” menu is now displayed at the location of the selected text. [SOD-50053]

Formatted auto-texts

• Formatted auto-texts that include large image files are now inserted without significant delays. [NCC-7277]

Known issues

Functionality not included in the 2023.4 release

Use cases and functionality that are not supported

• Fields that are supported for dictation at the cursor but require key press simulation for full functionality
• Basic Text Control with URL support

Applications and text control types that are not supported

• WPF
• Delphi TRichEdit

VMware Horizon Agent 8

When having VMware Horizon Agent 8 installed, Dragon Medical One might not start again after the application has been closed. The issue has been fixed with the VMware Horizon 2111 release (Horizon Agent 8.4).

Screen saver not displayed

When working with a Philips SpeechMike or Nuance PowerMic 4 device, the screen saver is not displayed after the configured period of inactivity when recording is in standby mode.

To disable this behavior, press and hold the left mouse and touchpad buttons on the recording device for five seconds. When the firmware setting has been changed successfully, the device provides visual and audio feedback. This setting is stored on the device and needs to be changed individually on each device.

Dragon Medical One

General

• When transferring text from the Dictation Box to the target text control, the target application sometimes displays an error message telling the user that the operation cannot be completed because the clipboard is in use by another application. In this case, users can recall the text back to the Dictation Box and try to transfer the text again.
• On a virtual machine, when configuring the 'General.EnableHandsFree' and 'General.StartInStandbyMode' settings in the SoD.DefaultOptions section of the Dragon Medical One configuration file to 'True', these settings are not reflected in the 'General' pane of the 'Options' window.
• When working in unsupported applications with Basic Text Control enabled, the microphone icon is sometimes not updated to indicate Full Text Control when switching to a supported application.
• When working with a Nuance PowerMic III device in an RDS environment, the microphone device buttons will stop working after disconnecting and reconnecting or locking and unlocking the RDS end point.
• Saying press tab does not insert a tab in the Dictation Box, it changes the focus to another text control instead.
• The following voice commands do not work in the anchored Microsoft Word application when the focus is on any other window: press space , press tab , press enter , cut , copy , paste .

Dictation

• When using a selection voice command in the Dictation Box after it was opened automatically, the cursor focus is removed from the original unsupported application.
• When having the Dictation Box open and with the 'Anchor the speech focus when recording is started' option enabled in the 'General' pane of the 'Options' window, putting the cursor into a supported text control and starting recording will not close the Dictation Box on the first attempt and the Dragon Medical One user interface will reflect the change of the recording status only with a delay of several seconds.
• When dictating in Google Chrome or Microsoft Edge applications, formatting commands are not supported.
• When dictating in Google Chrome or Microsoft Edge applications, the commands undo that and redo that are not supported.
• When dictating in an edit control and exiting the edit control application, the remaining part of the utterance will be written to the Dictation Box in the incorrect order.
• When dictating over text that contains bullet points, the cursor is not positioned at the end of the newly dictated text.

Formatted auto-texts

• When inserting a formatted auto-text that contains a table in the Dictation Box, the cursor is not positioned at the end of the auto-text.
• When transferring a formatted auto-text from the Dictation Box to Microsoft Word or a Google Chrome/Microsoft Edge text control, the transferred text is highlighted in black.

System requirements

For more information on supported infrastructure and text control support, see the Dragon Medical One Installation and Administration Guide .

System requirements

• Operating systems: Microsoft Windows 10 Microsoft Windows 11 Microsoft Windows Server 2016 Microsoft Windows Server 2019 Microsoft Windows Server 2022
  
• Runtime: Microsoft .NET 4.7.2 Microsoft WebView2

Virtualized environments

• Citrix: Citrix XenApp and XenDesktop 7.15 or higher Citrix Virtual Apps and Desktops 1912 or higher Citrix Workspace app 1912 or higher
• VMware Horizon View 7: VMware Horizon View Agent 7.13 or higher VMware Horizon View 5.5 or higher
• Virtual server operating systems: Microsoft Windows Server 2016 Microsoft Windows Server 2019 Microsoft Windows Server 2022
• Runtime: Microsoft .NET 4.7.2 Nuance Virtual Extensions 2024.1 (124.1.184.0) Nuance PowerMic 2024.1 (124.1.184.0) Note: Audio extensions are backwards compatible up to a year. However to take advantage of new functionality, we recommend you upgrade.

Virtualized environments - Thin client support

• IGEL (For information on the IGEL thin clients supported, search for Nuance compatibility in the IGEL Knowledge Base.)

Best-effort support

If your environment does not meet the minimum requirements outlined, Nuance's ability to assist may be limited. This means that most functionality questions continue to be addressed, but if a bug is suspected or you are running into an issue that requires a technical investigation beyond known issues and fixes, we will recommend that you upgrade to the latest supported version. The following products fall into this best-effort support framework (this list is not comprehensive):

• Microsoft Windows 7
• Microsoft Windows 8.1
• Microsoft Windows Server 2008 R2
• Microsoft Windows Server 2012 R2
• Citrix XenApp 6.5
• Citrix Workspace app < 1912

Third-party environments

Support for third-party environments is only valid as long as they are supported by the corresponding vendor and might be subject to other restrictions. Please contact Nuance Technical Support for details. For more information, see the documentation delivered with the third-party product and supporting Nuance documentation.

When standard support by the vendor has stopped, Nuance will continue support if an issue is specific to the Nuance solution, within the limitations of the vendor’s standard end-of-life and Nuance's policy. This means that issues that are a combination of the vendor’s component and the Nuance solution cannot be supported.

Product life cycle